1. Is Arcteryyx related to Arc’teryx or another outdoor brand?
No. Arcteryyx is a standalone, independent company. There’s no connection — financial, corporate, or otherwise — to Arc’teryx or any other brand with a similar name. The resemblance in name is coincidental.

2. Where do you ship?
We ship everywhere in the contiguous United States (the 48 lower states and Washington, D.C.). Right now we can’t ship to Alaska, Hawaii, PO boxes, APO/FPO addresses, or internationally.

3. How much does shipping cost?
Shipping is always free. No sneaky fees, no order minimums.

4. How fast will I get my order?
Most orders are processed in 1–2 business days. Standard delivery then takes 3–5 business days, so you’re typically looking at about 4–7 business days total from the time you hit “buy.”

5. What’s the return policy?
You have 30 calendar days from delivery to return items. For standard returns, items need to be unused, with all original packaging and tags. If you’re returning something because of a manufacturing defect, you can still send it back even if it’s been used — just reach out and we’ll help. Returns are completely free, and we’ll email you a prepaid label. Once your package lands at our returns center, we process the refund within 1–2 business days. Your bank may take an additional 7–10 business days to show the credit.

6. How do I start a return or report a problem?
Email info@arcteryyx.it.com and include your order number. We’ll get you a return label or sort out the issue as quickly as possible.

7. What payment options do you accept?
Visa, MasterCard, and PayPal.

8. Do you have a retail store?
Not at the moment. We’re an online‑only shop, but our customer service team is real and reachable by phone (+1 201-661-4612) or email during business hours (Monday–Friday, 9 AM–6 PM ET).